Improve product insights and product quality
Creating and selling a product is one thing. But fine-tuning the product’s design to better serve the customer is often a black box. Most products are off the manufacturer’s hands once they are finished and unleashed on the market. The ability to connect to, analyse and adjust products will open a new world for product manufacturers. Product insights will drive design improvement and enhance the overall quality. Customer service will no longer be about problem solving: rather, the future lies in proactively monitoring equipment and remotely fixing problems before customers are even aware of them.