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Window/door contact
Light flashes once:
The window/door contact is open.
Light stays on:
Something went wrong or the contact is not working properly. Please check your device.
Indoors, the maximum distance is 30 meters.
The fifthplay home app
You can access the portal via https://home.fifthplay.com/login.
Yes, you can use the app on several smartphones and/or tablets.
No, you need an active internet connection to access the most up to date information.
Unfortunately, you cannot change the e-mail address of your fifthplay home account.
You can reset your password by clicking “forgotten password” on the Login Page.
The gateway
Certainly. Open your computer’s internet browser and enter the following address so your gateway can connect with the internet modem or router:
| Operating system | Address |
| Windows | http://FP[your gateway’s MAC address] Example: http://FP00112A211AD If this address does not work, try adding .local to it Example: http://FP00112A211AD.local |
| MAC OS | http://FP[ gateway’s MAC address].local |
- Enter the numbers and letters of your MAC address without the colon (:)
- Select ‘sound settings’
- Deselect ‘Notification sounds status’
| Indication | Meaning |
| ☼ Green flashing LED, | Starting up. This can take up to 1 minute. |
| ☼ Green LED on | Your gateway is connected and functioning. |
| ☼ Yellow LED on | The gateway is not connected to the fifthplay servers. Please contact our support centre. |
| ☼ Yellow, flashing LED | There is no internet connection. Please contact your internet service provider. Repairing the connection may take up to one hour. |
You will find the MAC address and serial number on the bottom of the gateway.
To reduce security risks we recommend that you do not connect fifthplay gateways directly to the internet but rather behind a firewall. (For example, the firewall provided by your Internet service provider and built in to your router.) We strongly advise you not to install the gateway in the DMZ of your router.
To maximise your security, a password is required to access the S.A.M.I configuration page. The password is the unique serial number printed on the back of your gateway.
CO-detector
Sorry, that is not possible. Once you have linked your CO detector to your fifthplay Home account, it remains permanently active.
Indoors, they can be up to 30 meters apart.
| Indication | Meaning |
| ☼ Red LED | CO detected |
| ☼ Green LED | Functioning and standby |
| ☼ Orange LED | |
| Flashing 1x per minute | The batteries are low, please replace them soon. |
| Flashing 2x per minute | There are technical issues with your detector, please replace the device. |
| Flashing 3x per minute | The detector is not working, please check the device |
| Flashing 4x per minute | The detector has reached the end of its lifecycle. Please replace the device |
DIN-rail module
No, they won’t be lost. Your meter readings are saved for 25 hours locally and will be transmitted as soon as the gateway reconnects.
The electricity consumption (Wh) is measured every 15 minutes.
The power consumption of your devices (W) is measured in real-time.
This is the on/off switch and reset button of your DIN rail module.
Hold the button down for at least 3 seconds to reset the DIN rail module.
The light is off
That’s perfect. The DIN Rail module is connected and functioning.
The light is on
There is no connection between the DIN rail module and the gateway.
The light is flashing
The DIN rail module is busy connecting to the gateway.
The DIN rail module and gateway need to be between 1 and a maximum 15 meters apart. For indoor use only.
Yes, it is. The maximum deviation is 2 to 3%.
Maximum 270mW.
Multisensor
No, the Multisensor is for indoor use only.
Yes, via your Fifthplay Home account.
Light flashes once:
Red light: Movement was detected
Blue light: Something went wrong. The Multisensor wasn’t installed correctly
Light flashes every 3 minutes:
This is the temperature indicator.
Green light: < 15°C
Blue light: 15 – 23°C
Yellow light: 23 – 28°C
Purple light: 28 – 36°C
Purple light: > 36°C
Indoors, the maximum distance is 30 meters.
Smoke detector
Please check your manual to find the ideal spot to install your Smoke detector.
Red light flashes quickly and constantly:
Smoke is detected.
Red light flashes every once in a while*
The device is working and in standby mode.
Red and orange light flash continuously
The battery is low, please replace it.
Orange light is on
The Smoke detector doesn’t work correctly. Please check your device.
*Every 334 seconds, to be precise!
Indoors, the maximum distance is 30 meters.
Smart Plug
No, they won’t be lost. The readings are saved for 25 hours locally and will be transmitted as soon as the gateway reconnects.
The electricity consumption (Wh) is measured every 15 minutes.
The power consumption of your devices (W) is measured in real-time.
The button allows you to switch the Smart Plug on or off.
Hold the button down for at least 3 seconds to reset the Smart Plug.
The light is off
That’s perfect. The Smart Plug is connected and functioning.
The light is on
There is no connection between the Smart Plug and the gateway.
The light is flashing
The Smart Plug is connecting to the gateway.
The Smart Plug and gateway need to be between 1,6 and 15 meters apart. For indoor use only.
Yes, extremely accurate. The maximum deviation is 2 to 3%.
Maximum 4.38 kWh /year.
Water sensor
No, that’s not possible. The sensor remains active once connected to your fifthplay Home account.
Light flashes once
Water has been detected.
Light stays on
Something went wrong. The sensor isn’t working correctly.
Indoors, the maximum distance is 30 meters.
Website
Sorry, that’s not possible. You can’t change the email address of your fifthplay Home account.
Click the “forgot password” button on the login page and follow the steps to reset your password.
Google Chrome 56, Mozilla Firefox 51+, Safari 10.1+
Troubleshooting
Green light:
Continuously on: Great, the gateway is connected and functioning.
Flashing: the gateway is loading. This can take up to 1 minute.
Yellow light:
Try this first:
Is the Ethernet cable connected properly?
- Check the Ethernet cable between the WAN port and the router/modem.
- Restart the gateway and check if the LED turns green. You can restart by unplugging the power adaptor from the gateway and plugging it back in again after a few seconds.
Do you have an internet connection?
- Try opening a web page on your computer. Please contact your internet provider if there is no connection.
The yellow light is continuously on: the gateway is not connected to the fifthplay servers. Please contact our support centre.
The yellow light is flashing: There is no internet connection. Please contact your internet service provider. Repairing your connection can take up to one hour.
Is your gateway connected to the internet?
If the light flashes yellow, there is no internet connection.
Try this first:
Is the Ethernet cable connected properly?
- Check the Ethernet cable between the WAN port and the router/modem.
- Restart the gateway and check if the LED turns green. You can restart by unplugging the power adaptor from the gateway and plugging it back in again after a few seconds.
Do you have an internet connection?
- Try opening a web page on your computer. Please contact your internet provider if there is no connection.
The yellow light is continuously on: the gateway is not connected to the fifthplay servers. Please contact our support centre.
The yellow light is flashing: There is no internet connection. Please contact your internet service provider. Repairing your connection can take up to an hour.
That didn’t work? Please contact support centre.
Software updates
The fifthplay solutions are regularly updated in order to improve the functionality or fix certain issues. The good news is that you do not need to do anything yourself since the software updates are automatically distributed to your gateway or smart devices. In the section below you will be able to find some more information on the different versions of software and know issues that have been fixed. Updating your systems to the latest releases will protect you against most security risks.
This release note applies to the following firmware releases:
2017.2-HP4, 2018.4_HP3, 2018.5_HP7, 2019.2_HP3, 2019.3_HP2
These releases resolve a security vulnerability for fifthplay gateways running the S.A.M.I. configuration web interface.
There was an unauthenticated Stored Cross-Site Scripting (XSS) and a Cross-Site Request Forgery (CSRF) vulnerability on the S.A.M.I. configuration web interface that could have allowed an attacker to access the S.A.M.I. web interface of a customer’s installation. This page only shows the MAC address and IP-address of the customer, and makes it possible to configure the gateway’s network settings. Fifthplay is not aware of any cases of this vulnerability being exploited in the field.
The firmware fixing this issue has been made available for all affected gateways. This firmware version will install automatically once the device communicates with our cloud platform. No end-user action is required to ensure protection from this vulnerability. To further secure access to the S.A.M.I. configuration page, we have added password protection.
This issue affected all fifthplay firmware releases issued between April 2017 and December 2019 on the following gateway models:
HAM V1.0 and V1.1, DINHAM 10W, DINHAM 20W, DINHAMPLUS, SMARTBOX
This issue was detected and disclosed by Gjoko Krstic. We thank Gjoko for responsibly disclosing this issue.